Shipping & Return Policy
🚚 Shipping & Return Policy – BuyFromApnaStore
Welcome to BuyFromApnaStore, your trusted destination for trending lifestyle products that make your life smarter and simpler.
We want your shopping experience to be smooth, secure, and satisfying — that’s why we’ve created a clear and fair Shipping & Return Policy.
📦 1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays are processed on the next business day.
In case of high order volume or festive periods, processing may take slightly longer — but we’ll always notify you.
🚛 2. Shipping & Delivery
Delivery Time:
Metro Cities: 4–8 business days
Other Areas: 7–12 business days
We partner with trusted courier services like Delhivery, BlueDart, DTDC, XpressBees, etc.
Delivery timelines may vary due to location, weather, or courier issues.
💰 3. Shipping Charges
Free Shipping on prepaid orders above ₹999.
Orders below ₹999 attract a minimal delivery fee of ₹49–₹99 (based on location & weight).
“Cash on Delivery” (COD) orders may include an additional handling fee.
📦 4. Order Tracking
Once your order is shipped, you’ll receive an SMS or email with your tracking ID and link.
You can track the package in real-time using that link.
🧾 5. Returns & Replacements
We accept returns under the following conditions:
You must request a return within 7 days of delivery.
The product must be unused, unwashed, and in original packaging.
Returns are not accepted for:
Personal hygiene products (e.g., grooming, wearables, kitchen tools)
Customized or clearance items
Items damaged due to customer misuse
If your return is approved, you can choose between:
A replacement for the same item
A refund (as per eligibility)
💳 6. Refund Policy
Once your returned item is received and inspected, we’ll notify you by email/SMS.
Refunds (if approved) are processed within 5–7 business days to your original payment method.
Shipping and COD fees are non-refundable.
In cases where replacement stock is unavailable, a full refund will be issued instead.
🚫 7. Cancellations
Orders can be canceled only before shipping.
Once the order has been dispatched, cancellation is not possible — but you may initiate a return after receiving it.
⚠️ 8. Return to Origin (RTO)
If an order is returned to us due to:
Wrong/incomplete address
Customer unavailability
Refusal to accept delivery
→ The reshipping cost must be borne by the customer.
📦 9. Damaged or Defective Products
If you receive a damaged or defective product:
Contact us within 48 hours of delivery
Provide photo or video proof via email or WhatsApp
After verification, we’ll send a replacement or refund (as per your choice).
🧠 10. Responsibility Disclaimer
Once a package is handed over to the courier partner, BuyFromApnaStore is not liable for any delays due to logistics, strikes, or natural events.
However, our support team will assist you until your order safely arrives.
🧡 11. Customer Support
We’re always here to help you.
📧 buyfromapnastore@gmail.com
💬 Final Note
At BuyFromApnaStore, our goal is simple — to make your lifestyle easier with trending, high-quality, and genuine products.
We stand behind everything we sell and promise you an experience that’s profitable for us and trustworthy for you.
✨ Thank you for being part of the Festival of Genuine Luxury ✨